HomeDial.ai (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

a. Information You Provide

• Name, email, phone number

• Company and account details

• Payment information (processed via secure third-party providers)

• Scripts, call flows, and CRM data

b. Automatically Collected Information

• IP address

• Browser and device information

• Usage data and logs

• Call metadata (duration, timestamps)

c. Call Data

• Call recordings and transcripts

• AI-generated summaries and insights

2. How We Use Information

We use your information to:

• Provide and operate the Services

• Enable AI call handling and automation

• Improve product performance

• Process billing and payments

• Provide customer support

• Ensure security and prevent fraud

3. Call Recording & Consent

Calls may be recorded or transcribed.
You are responsible for obtaining any legally required consent from call participants.

4. Data Sharing

We do not sell your personal data.

We may share data with:

• Cloud hosting providers

• Telephony and AI service providers

• CRM and integration partners

• Legal authorities when required by law

All partners are bound by confidentiality obligations.

5. Data Retention

We retain data only as long as necessary to:

• Provide Services

• Meet legal obligations

• Resolve disputes

You may request deletion of your data, subject to legal and contractual requirements.

6. Data Security

We implement industry-standard safeguards, including:

• Encryption

• Secure access controls

• Limited employee access

However, no system is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Object to processing

8. Cookies & Tracking

We use cookies and similar technologies to:

• Improve website performance

• Analyze usage

• Enhance user experience

You may control cookies via your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Children’s Privacy

HomeDial.ai is not intended for users under 18. We do not knowingly collect data from children.

11. International Data Transfers

Your data may be processed in countries outside your own. By using HomeDial.ai, you consent to such transfers.

12. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.